Terms of service

1. About us

This website is run by The House of Arnett Ltd, a company registered in England and Wales, company number 16683432, registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF. You can contact us at dan@thesignaturescents.com. These terms apply to every order placed on this website. Please read them before you order.

2. Our contract with you

After you place an order you will receive an email acknowledging it. This does not mean your order has been accepted. The contract between us is formed when we dispatch your order and email you to confirm it has shipped. If we cannot accept your order, for example because an item has sold out, we will tell you and refund any payment in full.

3. Prices and payment

Prices are shown in pounds sterling. The House of Arnett Ltd is not VAT registered, so no VAT is charged. Delivery is free. If we make an obvious pricing error, we will contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.

4. Delivery

We deliver to UK mainland addresses only. Delivery services and timings are set out in our Delivery policy.

5. Cancellations and returns

Your right to cancel, and how returns of opened, unopened and faulty items work, are set out in our Returns policy. Nothing in these terms affects your statutory rights.

6. The Discovery Set and redemption codes

After your Discovery Set order has been dispatched, we email you a redemption code worth the price you paid for the Discovery Set. The code can be used once, against one full bottle of Resonance or Aperture bought on this website, within 60 days of the date it is sent. It is limited to one per customer, has no cash value, cannot be exchanged or transferred, and cannot be combined with other discount codes.

7. Our products

Our fragrances are made in small, numbered batches. When a batch sells out, that exact composition may not be produced again. Product images are for illustration, some are digitally created, and the colour of the liquid and packaging can vary slightly from what you see on screen.

8. Using our fragrances safely

For external use only. Avoid contact with eyes and broken or irritated skin. If you have sensitive skin or known allergies, test a small amount on your inner arm first. Stop using the product if irritation occurs. Keep out of reach of children. Fragrance is flammable, so keep it away from heat and naked flames. The full ingredient and allergen list is printed on the packaging, and we are happy to send it before you buy.

9. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure, but not for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products. Our products are sold for domestic and private use only.

10. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as postal disruption. If this happens we will contact you, and you can cancel for a full refund if the delay is significant.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this website when you placed it.

12. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.