Refund policy

Returns policy

We would rather you were sure before you buy a bottle, which is why the Discovery Set exists. If something is not right, this is how returns work.

Before you send anything back

Email us at dan@thesignaturescents.com with your order number and the reason for the return. We will reply with the return address and next steps. Please do not post anything back before you have heard from us.

Unopened items: your 14-day right to cancel

You can cancel your order for any reason within 14 days of the day you receive it, as long as the item is unopened with its cellophane seal intact. Tell us within those 14 days, then send the item back within 14 days of telling us. Return postage is paid by you, and we recommend a tracked service, as the item remains your responsibility until it reaches us. We will refund the price you paid to your original payment method within 14 days of receiving the item back.

Opened items

For health protection and hygiene reasons, fragrance that has been unsealed after delivery cannot be returned unless it is faulty. This includes bottles with the cellophane removed and Discovery Set samples that have been opened or used.

Faulty, damaged or incorrect items

If your order arrives damaged, leaking or faulty, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will offer a replacement or a full refund and cover the return postage.

Discovery Set redemption codes

If you return a bottle bought with a Discovery Set redemption code, we refund the amount you actually paid. The code is not reissued.

None of this affects your statutory rights.